Dear customer,
On behalf of all the team of Colombia Fashion LLC, I would like to take this opportunity to express our sincere gratitude for choosing to shop with us. Your support is everything to us, and we are honored to have had the opportunity of providing you with the best buying experience possible.
We pride ourselves on offering high quality products and exceptional customer service. If there is anything else we can do to improve your experience, please do not hesitate to contact us.
Once again, thank you for choosing Colombia Fashion LLC. We really appreciate your purchase and we hope to have the pleasure of serving you again in the near future.
Kind regards,
Sales team of Colombia Fashion LLC
Refund policy
We offer refund and/or exchange within the first 5 days of your purchase, if 5 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.
Eligibility for refunds and exchanges. Only yes, changes will be made due to factory defects. These must be verified before making the respective return.
The item must be unused and in the same conditions in which you received them.
The item must be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
They can only be returned to the articles of the normal price; the items on sale will not be returned.
Changes (if applicable)
Are granted partial refunds (if applicable)
Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery, without a valid reason such as product quality.
Once we have received and inspected the return, we will send you an email to notify you that we have received your returned item. Also we will notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed and automatically apply a credit to your credit card or original method of payment within a specified period of days
Refunds delayed or not received
If you've done all of this and you still have not received your refund, please contact us by e-mail and our customer service will contact you. We will do everything possible to resolve the issue customer_service@colombiafashionllc.com
Exchanges and/or Returns APPLY FOR ONLY LINGERIE
We only apply exchanges for defective or damaged garments and items as long as the exchange is requested within 30 days of receiving the product. You must send a copy of the purchase invoice. Applications received after 30 days will not be accepted. The change must be requested from Customer Service by email to customer_service@colombiafashionllc.com or through our website www.colombiafashionllc.com in the form that appears in Contact. It is necessary to provide proof of purchase invoice. In addition, it is necessary to provide an email each time there is a return to make the respective notifications.
*The product purchased in Offer or Discounts has no exchange.
Returns
Our return policy is 5 days from receipt of the product. For a return to be applicable, the product/garment must be returned in the same conditions in which it was received, such as packaging and labels; It must be in its original packaging and not have been used. Colombia Fashion LLC reserves the right to accept changes and returns after analyzing the case. You must attach a copy of the invoice or the original and send the garment or item to 4777 Palm Way Lake Worth, Florida 33463. Provide an email to make the respective notifications.
*The product purchased in Offer or Discounts DOES NOT have exchange.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 30 days of receiving your return.
Warranty
Our garments have a 30-day guarantee from the moment you receive the product. In the event of a warranty claim, our quality department will review it and determine the problem. If the garment can be repaired, it will be done or otherwise it will be changed. The warranty claim must be requested from Customer Service by email to customer_service@colombiafashionllc.com through our website www.colombiafashionllc.com using the form in the Contact section. It is necessary to provide proof of purchase invoice.
Shipping
Please, do not send the product back to the manufacturer. Must be shipped to the following address “Only”.
Colombia Fashion LLC
4777 Palm Way Lake Worth
Florida 33463
You will be responsible for paying the shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
